Emotional Intelligence

Target Audience:

Members of staff, team leaders, managers.

Duration:

1 day.

Logistics:

The ideal number of participants for this training is 9 to 12.

Objective:

To provide participants with the opportunity to learn new skills in the vital interpersonal field of emotional intelligence, with tools and strategies that can be implemented as soon as they are back in the workplace. Delegates will be able to ‘read’ themselves and others more effectively, hence be in a better position to reach a satisfactory solution to any problem encountered - to everyone’s benefit.

Overview:

Participants learn to accurately perceive, understand and express their feelings, in a way that allows their emotions to work for them rather than against them. Self-awareness is key here and there is plenty of opportunity for eye-opening insights into themselves and their interactions with colleagues.

Participants will develop an understanding of:

• Why emotional intelligence is so important and how it compares to IQ.
• What promotes and hinders emotional intelligence.
• The art of looking at things from different perspectives.
• How their own behaviour impacts on others.
• How to go about addressing areas where there is ‘room for improvement’.

Participants will learn key skills to:

• Develop self awareness - recognising their feelings and thoughts.
• Practice self-regulation - being able to control their emotions.
• Realise motivational factors - being able to persist in the face of discouragement.
• Experience empathy - being able to read emotions in others.
• Social skills - influencing and handling others

Rail Sector

For Train Drivers

Recruitment & Selection

• Recruitment & Selection of Drivers, DTMs

Drivers in Training

• Introduction to Human Factors Course

Drivers Recently Passed Out

• Introduction to Human Factors Course

Performance Improvement and Error Reduction for Drivers

• Driver Support Programme
• 3-Year Skills Update
• DSP Follow-Up Day
• One-to-One Development (tailored to individual)

Dealing with Trauma

• arcadia-trauma-management-workshops
• Individually Tailored Counselling for Drivers after Trauma

Driver Instructors

• Enhancing Communication Skills and Conflict Management
• Human Factors Course
• Stress Management
• Training and Coaching Skills

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For Managers

DTMs, CTMs and Depot Managers

• Coaching Skills
• Enhancing Communication When Managing People
• Stress Management
• Emotional Intelligence
• Human Factors Course

General Management

• Developing Leadership Skills
• Emotional Intelligence
• Performance Management
• Stress Management
• Managing to Motivate
• Time Management
• Creative Problem Solving Techniques
• Change Management
• Performance Coaching Skills
• Executive Coaching

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For Other Rail Staff

Conductors / Guards

• Recruitment and Selection for Conductors and Guards
• Communication and Conflict Management
• Stress Management
• Human Factors

Admin Staff

• Stress and Time Management
• Creative Problem Solving Techniques
• Developing Managerial Skills

Team Workshops

• Team Development

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Bespoke Training Service

• Development and Delivery of Bespoke Training to address specific needs.

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Consultancy

• Change Implementation: Analysis, Design, Develop, Deliver.

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