Coaching Skills

Target Audience:

Managers and team leaders.

Duration:

1 day.

Logistics:

The ideal number of participants for this training is 9 to 12.

Objective:

To enhance managers’ appreciation of the impact of good coaching and boost their confidence in using this vital tool in developing strong teams. The momentum built by learning and practising key coaching skills and strategies on the day should carry over to their workplace where they will be able to implement the action plans developed with specific members of staff in mind.

Overview:

This course addresses all pre-conceived ideas and misconceptions delegates may have about coaching and how to do it well. Most of all it focuses on understanding the dynamics of this one-to-one exchange and avoiding one of its most common pitfalls: taking the reins out of the hands of the coachee and providing solutions that he/she would have done better to find out for themselves. With plenty of opportunity to practice, managers will get a chance to examine their own blind-spots and make sure they don’t inadvertently get in the way of their coachee.

Participants will develop an understanding of:

• The difference between coaching, mentoring and supervising.
• The importance of encouraging the coachee being self-directed and owning the learning experience.
• The subtle interplay of personal, hierarchical and functional aspects of the coaching relationship.
• Common pitfalls to avoid and where their own strengths and weaknesses lie.

Participants will learn key skills to:

• Plan, prepare for and initiate a coaching relationship with specific members of staff.
• Build rapport and gain the trust of their coachee.
• Monitor and analyse how the coaching relationship is evolving.
• Set appropriate boundaries.
• Give effective feedback.